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TurboPA

Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using TurboPA (“the Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

TurboPA is a prior authorization management platform for medical practices. The Service provides tools for creating, tracking, and submitting prior authorization requests to health insurance payers. TurboPA is not a healthcare provider and does not provide medical advice.

3. Accounts and Registration

You must provide accurate and complete registration information. You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately of any unauthorized access.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to other accounts or systems
  • Interfere with or disrupt the Service or its infrastructure
  • Upload malicious code or attempt to exploit vulnerabilities
  • Use the Service to store data unrelated to prior authorization workflows

5. Data Ownership

You retain ownership of all data you submit to the Service. TurboPA does not claim any intellectual property rights over your content. We process your data solely to provide the Service as described in our Privacy Policy.

6. HIPAA Compliance

TurboPA implements technical and administrative safeguards consistent with HIPAA requirements. Enterprise plan customers may execute a Business Associate Agreement (BAA) with TurboPA. You are responsible for your own HIPAA compliance obligations as a covered entity.

7. Subscription and Payment

Paid plans are billed monthly or annually as selected. You may cancel at any time; cancellation takes effect at the end of the current billing period. We reserve the right to modify pricing with 30 days advance notice.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. Enterprise customers may negotiate SLA guarantees.

9. Limitation of Liability

TurboPA is provided “as is” without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease. We will retain your data for 30 days after termination, after which it will be permanently deleted unless legally required to retain it.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

12. Contact

Questions about these Terms? Contact us at legal@turbopa.com.